REFUND POLICIES

CANCELLATION:

  • Your tickets are valid only for your scheduled date and time.

  • You may schedule a different date and time if you make your change 24 hours in advance. Please note: $5 per passenger cancellation processing fee will apply.

  • Once inside the 24 hour period, we will refund tickets only if we cancel from our end.

  • There are no refunds if you miss your sail for any reason

  • Rescheduled tours due to missing the boat departure are available for an additional $35/person fee, and only if space is available on an existing departure.

WEATHER CANCELLATIONS:

  • We monitor the weather continuously and are committed to reducing hazardous exposure.

  • We will not sail in heavy rain, thick fog, high winds, thunder and lightning etc. However, we will sail in overcast conditions, light to medium fog and in intermittent sprinkles.

  • In the interest of safety, the final decision to sail resides with the Captain and may be made up until departure time.

  • If you’ve purchased a ticket and do not show up, and the boat sails, your ticket is not refundable or transferable.

  • If the Captain cancels due to unsafe weather conditions you will be refunded 100%

PRIVATE CHARTER CANCELLATIONS:

  • Your charter is valid only for your scheduled date and time.

  • You may cancel your charter at least 7 days before you sail for a full refund less 5% credit card processing fee

  • You may schedule a different date and time providing you make your change 7 days in advance of the sail, depending on availability.

  • Once inside the 7-day period, we will provide a refund only if we cancel the sail because of weather.

  • Catered food is refundable up to 3 days prior to your charter, less 5% credit card processing fee