REFUND POLICIES
CANCELLATION:
Your tickets are valid only for your scheduled date and time.
You may schedule a different date and time if you make your change 24 hours in advance. Please note: $5 per passenger cancellation processing fee will apply.
Once inside the 24 hour period, we will refund tickets only if we cancel from our end.
There are no refunds if you miss your sail for any reason
Rescheduled tours due to missing the boat departure are available for an additional $35/person fee, and only if space is available on an existing departure.
WEATHER CANCELLATIONS:
We monitor the weather continuously and are committed to reducing hazardous exposure.
We will not sail in heavy rain, thick fog, high winds, thunder and lightning etc. However, we will sail in overcast conditions, light to medium fog and in intermittent sprinkles.
In the interest of safety, the final decision to sail resides with the Captain and may be made up until departure time.
If you’ve purchased a ticket and do not show up, and the boat sails, your ticket is not refundable or transferable.
If the Captain cancels due to unsafe weather conditions you will be refunded 100%
PRIVATE CHARTER CANCELLATIONS:
Your charter is valid only for your scheduled date and time.
You may cancel your charter at least 7 days before you sail for a full refund less 5% credit card processing fee
You may schedule a different date and time providing you make your change 7 days in advance of the sail, depending on availability.
Once inside the 7-day period, we will provide a refund only if we cancel the sail because of weather.
Catered food is refundable up to 3 days prior to your charter, less 5% credit card processing fee